訊息概要 / General Information
I. 當您使用 瑞士小屋Alphütte官方網站購物之服務時，即表示您同意以電子文件作為意思表示之方法。
While shopping at the Alphütte official website, you agree to use electronic files to complete your transaction.
If our shop is unable to process your order for a legitimate reason, we will notify you with a legitimate reason within three working days after receiving your order.
If we learn that your account password has been fraudulently used, the store will immediately stop processing the order and subsequent transactions generated by the account.
Our shop ensures that our computer system meets the general reasonable expectations for security and peace of mind shopping with us.
VI. 若您對與本店之交易有任何問題，請以下方電話聯繫我們 (週二~周五) 09:30~17:00:
If you have any questions regarding your transaction with our store, please call
Tuesday to Friday 09:30~17:00:
0909-711-242 (英文 / English)
0911-910-910 (中文 / Chinese)
During out of office hours you can contact us through the following ways below and we will address your concerns as soon as possible.
購物說明 / Shopping Instructions
1. 購物流程 / Shopping Process
a) 登入 / 加入會員 – Login / Register
In order to protect your rights, please register as a member or log in with FB before you start shopping; please read our website statement.
After confirming the product specifications and quantity, add the products to your shopping cart.
To check-out click the shopping cart at the top right corner of the page to view your shopping list and quantity. The order cannot be modified after it is sent.
Fill in recipient information, payment method, and invoice information.
Please confirm that the information is filled in correctly to ensure the smooth delivery of the goods.
Submit your order. After the payment is completed, the order will be processed and the system will automatically send a notification letter to confirm the order to the mailbox you registered when you applied for membership; the order cannot be modified after it is sent.
f) 如購買金額未達免運標準，顧客需自行負擔運費，運費請參照下方［4. 交貨方式及運費］說明。
Delivery fees are paid by the customer unless the order qualifies for free shipping. For details please refer to below section 4: Delivery and Delivery Cost.
2. 訂單進度 / Order Progress
After logging in as a member, → 【Login/Register】 →【Order】, you can check your order details and status.
The store does not have a large amount of inventory due to food preservation safety issues and the principle of maintaining the freshness of the products. Perhaps some products will be made after receiving your order. In principle, we will deliver your goods within seven working days.
3. 付款方式 / Payment
a) ATM轉帳 – ATM transfer
As long as the payment is directly transferred to the designated account on the system, the payment can be completed. Each designated account can only be used for this order. After the transfer is completed, the payment system will notify us that you have completed the transfer and payment, and we will ship to you in the shortest possible time.
b) 信用卡線上刷卡 – Credit Card
You can use your credit card VISA, MASTER, JCB (American Express not supported) to purchase instantly, and the payment can be completed immediately.
4. 交貨方式及運費 / Delivery and Delivery Cost
Our company commissions BlackCat to deliver cold/room temperature products to your designated location. If the same order contains products with different temperature levels, they will be separated.
BlackCat does not deliver on Sundays. Currently, two delivery time slots are available: “Before 13:00” and “14:00~18:00”. However, because the actual road conditions can vary, the actual delivery time is based on the delivery status of BlackCat on the day of delivery. Please consider the possibility of delays. Alphütte does not offer any compensation for delayed arrival of goods.
In the event of Chinese New Year, Dragon Boat Festival, Mid-Autumn Festival, Double 11 Day, or other festivals with large order volumes, the arrival date will be adjusted according to the company’s shipping policy and will be separately announced on the website and the shopping cart checkout page.
d) 運費計算 / Shipping Rate Calculation
Based on the BlackCat cold temperature home delivery rate.
Please refer to https://www.t-cat.com.tw/Inquire/timesheet3.aspx
-> If your purchasing value (after any discount) is NT$ 2’500 or more, we will cover the shipping cost for this specific order.
Above discount and free shipping policy is not valid for any special offers, discounted sales events or gift boxes.
The free shipping discount for specific delivery locations and activities is only available for delivery to the main island of Taiwan. If you need to deliver to the outer islands, please call first.
Taiwan’s outer islands: shipping cost is calculated separately and is the responsibility of the customer.
g) 國外地區：因法令規定限制，恕不提供國外地區配送服務，不便之處懇請見諒！Foreign regions: Due to legal restrictions, we will not provide delivery service to foreign regions. Sorry for the inconvenience!
5. 退貨說明 / Returns
Due to food safety and hygiene considerations, fresh and perishable commodities are excluded from the seven-day appreciation period according to law and cannot be returned or exchanged.
The company’s products conform to strict quality control. Please consume our products within the indicated expiration time.
In order to maintain the hygiene and safety of our food, once the food is opened, no return or exchange will be accepted unless there is an issue with quality.
In order to protect your rights and interests, please check the correctness and completeness immediately after receiving your order. If you have any questions, please contact us immediately (for example: damage during transportation, unfreezing of the product). Please take a photo and save it immediately, and please prepare your order number or relevant information within one day after receiving the goods and contact us. We will handle the return and exchange for you as soon as possible. If there is no immediate response within 2 days, no return will be accepted.
The returned goods must be restored to their original condition and the products, accessories, labels, and packaging must be kept intact.
If you want to return the goods because of any reason or quality issues, please contact us with your inquiry. If we approve the return, we will arrange the necessary.
During the return and exchange process, please keep all documents related to this purchase and keep the goods intact as a whole. The goods that need to be frozen must be stored in a freezer. If the goods have been opened, the consumer improperly handled the goods, or the wrong storage method was utilized resulting in the goods being damaged or deteriorated, the company reserves the right to revoke the return or exchange of goods.
After the company receives the returned goods, ATM transactions will be refunded the original price within 14 working days; credit card transactions will be canceled within 3 working days.
i) 以下無法退貨情形 ：
Returns are not accepted under the following circumstances:
The request is not within two days or not approved in advance by us.
The shipping invoices, receipts, gifts, product-related accessories, etc. are not complete.
Products are damaged, deteriorated, due to human factors, or products that need to be frozen are not stored in a freezer.
The goods are sent back for unknown reasons.
The goods cannot be returned or exchanged as specified during a special sales event.
6. 其他備註 / Additional Remarks
Due to health and safety considerations, food products cannot be returned or exchanged except for defective products.
If the goods cannot be delivered on time due to circumstances out of our control, the customer will be notified of the delay or cancelation of the order. Please forgive us for things beyond our control.
If the information provided by the customer is not complete and he/she cannot be contacted immediately, or the customer cannot receive the order due to personal factors, returns/refunds are not accepted
Prices and activities on the website and at the physical location may be different.
Our shop reserves the right to accept or refuse orders.
The law of the Republic of China (Taiwan) shall apply to the transactions of goods or services. In the event of a dispute, the “Taiwan Taipei District Court” shall have jurisdiction.